Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at qrpperformance@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at qrpperformance@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at qrpperformance@gmail.com.

At QRP Performance, we understand that sometimes things don't go as planned. We aim to make the returns and warranty process as smooth as possible. Please read this policy carefully before making a purchase.

WARRANTIES

We stand by the quality of our products and adhere to the Consumer Guarantees Act 1993 for private use purchases. For business or commercial use, warranties are not offered unless specifically agreed upon in writing.

If you experience a fault with a product, please contact us as soon as possible with as much detail as you can provide about the issue. This will help us resolve the matter quickly.

Important Warranty Conditions:

All products must be installed by a qualified professional (e.g., a mechanic or auto electrician). Warranty claims will not be accepted without proof of professional installation (e.g., receipts, mechanic's report).
Warranties cover the product itself only. We are not responsible for any associated costs, including freight, labor, or any other additional expenses.
Warranty does not cover misuse, breakage, or physical damage to the product. Faulty and damaged products are distinct issues.

RETURNS

Returns will be assessed on a case by case basis, and must be approved before any items can be returned to us.

Contact us at qrpperformance@gmail.com to discuss your return. Please provide images where necessary.
Returns must be initiated within 14 days of the original purchase date.
If you receive a damaged or defective item please contact us immediately.
Change of mind is not a valid reason for return or order cancellation.
A 15% restocking fee applies to all accepted returns for exchange.
No returns are accepted on special order items (non-stock items) or sale items.
We are not responsible for incorrect part selection. Please ensure you choose the correct part for your vehicle or application. Contact us if you are unsure.

Return Eligibility:

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase (receipt) is required. Do not return items directly to the manufacturer.

Partial Refunds:

Partial refunds may be granted in certain situations, such as when the item is not in its original condition, is damaged, or has missing parts due to reasons not attributable to QRP PERFORMANCE.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Please note, some products may need to be inspected by the original manufacturer and may take longer to process. Approved refunds will be credited to your original payment method within 5 business days.

If your return is rejected, you are responsible for return shipping costs. You have 30 days to arrange and pay for collection; otherwise, the item will be destroyed. This is non-negotiable.

Shipping costs are non-refundable unless otherwise agreed upon in writing.

Late or Missing Refunds:

If you haven't received your refund within 5 days of confirmation, please check your bank account, then contact your credit card company and bank. If you still haven't received the refund, contact us at qrpperformance@gmail.com.

Sale Items:

Only regular-priced items are eligible for refunds. Sale items are non-refundable and all sales are final.

Exchanges:

We only exchange defective or damaged items. Products cannot be exchanged for change of mind.

Shipping

You are responsible for return shipping costs. Shipping costs are non-refundable. We recommend using a tracked courier service. We are not responsible for lost or damaged returns.